This Refund and Returns Policy applies to all purchases made through the official Salisbury FC Limited e-commerce website, serving customers within the United Kingdom.
1. Your Right to Cancel (Cooling-Off Period)
If you are a consumer (not a business), you have the legal right to cancel your order within 14 days of receiving your goods without giving a reason.
To exercise this right, you must notify us of your decision to cancel in writing (e.g. email or post) within 14 calendar days of receiving your goods.
Contact Information for Cancellations:
Email: [email protected]
Post: Salisbury FC Limited, The Raymond McEnhill Stadium, Partridge Way, Salisbury, SP4 6PU
2. Returns Process
To return your item(s), please ensure:
- The goods are unused, in their original condition and packaging.
- You include proof of purchase (order number or receipt).
- You return the items within 14 calendar days of notifying us of the cancellation.
Return Address:
Salisbury FC Limited
The Raymond McEnhill Stadium, Partridge Way, Salisbury, SP4 6PU
You are responsible for return postage costs unless the item is faulty or incorrect.
3. Refunds
If you cancel your order within the legal timeframe and return the goods as specified:
- You will receive a full refund, including standard delivery charges (if applicable).
- Refunds will be processed within 14 days of receiving the returned goods or evidence of their return.
Refunds will be issued to the original payment method used.
4. Non-Refundable Items
The following items are not eligible for refund or exchange unless faulty:
- Perishable items (e.g. food or drink)
- Personalised or custom-made products (e.g. printed shirts)
- Tickets for matches or events (see Ticket Terms & Conditions)
- Downloadable digital goods
- Worn or washed clothing or merchandise
5. Faulty or Incorrect Goods
If you receive a faulty, damaged, or incorrect item:
- Contact us within 30 days of delivery.
- We will offer a replacement or full refund, including any delivery charges.
- We will cover the return costs of faulty or incorrect items.
Please contact our customer service team for instructions before returning.
6. Exchanges
We may offer exchanges on a discretionary basis, subject to stock availability. Contact our team to check eligibility and initiate an exchange.
7. Contact Us
For any questions about returns or refunds, please contact us:
Email: [email protected]
Phone: 01722 776655
Postal Address: Salisbury FC Limited, The Raymond McEnhill Stadium, Partridge Way, Salisbury, SP4 6PU
8. Your Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law.
